Last updated: May 27, 2026
This Shipping Policy explains how orders placed through https://lengzaiglobal.shop, operated by Lengzai Global LLC, are processed, shipped, and delivered. As a e-commerce services business, our services may be delivered through multiple channels. Please review this Policy before placing an order.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Processing involves verifying and processing your order. Orders are not processed or shipped on weekends or public holidays. During peak seasons or promotions, processing may take longer.
2. Shipping Methods and Carriers
We work with a network of service providers and technology partners across multiple regions. Depending on the product and destination, your order may be shipped via our service delivery channels. The available shipping methods and any costs are shown at checkout.
3. Estimated Delivery Times
Because we ship internationally and from multiple origins, delivery times vary by destination, carrier, and product. Estimated delivery is typically 7–25 business days after processing, though some regions or items may take longer. Delivery estimates are not guaranteed and do not include potential delays caused by customs, carriers, weather, or other factors outside our control.
4. Shipping Costs
Shipping costs (if any) are calculated and displayed at checkout before you complete your purchase, based on your destination, the items ordered, and the selected shipping method. Original shipping charges are non-refundable.
5. International Shipping, Customs, Duties, and Taxes
For international orders, your shipment may be subject to any applicable taxes or fees per local regulations imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price. We recommend checking with your local customs office for more information before ordering. We are not responsible for delays caused by customs processing.
6. Order Tracking
Once your order ships, we will provide a tracking number where available so you can monitor its progress. Please allow time for tracking information to update after dispatch. Some shipping methods may offer limited or no tracking.
7. Split Shipments
If your order contains items from different service providers, it may be shipped in multiple packages that arrive separately and at different times. You will not be charged extra for split shipments.
8. Shipping Delays
Delays may occasionally occur due to customs, carrier issues, high order volumes, weather, holidays, or other circumstances beyond our control. We will do our best to keep you informed, but we cannot guarantee delivery dates and are not liable for delays caused by third parties.
9. Lost, Stolen, or Damaged Shipments
If your order is significantly delayed, lost, or arrives damaged, please contact us at lengzaiglobal@gmail.com with your order number and any relevant photos. We will work with our service providers to investigate and resolve the issue. Please also review our Refund Policy for eligibility.
10. Incorrect or Incomplete Address
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. Additional shipping fees may apply for reshipment.
11. Contact Us
For any questions about shipping or delivery, please contact:
Lengzai Global LLC
Email: lengzaiglobal@gmail.com
Website: https://lengzaiglobal.shop