Last updated: May 27, 2026
This Refund Policy explains how returns, refunds, and cancellations work for purchases made through https://lengzaiglobal.shop, operated by Lengzai Global LLC (“we,” “us,” or “our”). Because we operate a e-commerce services model, please read this Policy carefully before placing an order. By purchasing from us, you agree to the terms below.
1. Return and Refund Eligibility
You may request a return or refund within 7 days of delivery (based on the carrier’s confirmed delivery date), provided that:
- The item is unused, undamaged, and in its original condition and packaging;
- You provide your order number and proof of purchase; and
- The item is not listed as non-returnable below.
Requests made after the 7-day window may not be accepted.
2. Non-Returnable and Non-Refundable Items
The following are generally not eligible for return or refund, except where required by law:
- Items marked as final sale, clearance, or non-returnable;
- Perishable, intimate, hygiene, or personal-care products;
- Customized, personalized, or made-to-order items;
- Gift cards and downloadable or digital products;
- Items returned without prior authorization, or returned damaged due to misuse.
3. How to Request a Return or Refund
To start a return or refund request, email us at lengzaiglobal@gmail.com with your order number, the item(s) involved, and the reason for your request (including photos for damaged or incorrect items). Do not send any item back before receiving return authorization and instructions from us. Unauthorized returns may not be processed or refunded.
4. Return Shipping Costs
Unless the return is due to our error (for example, a defective, damaged, or incorrect item), you are responsible for the cost of return shipping. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.
5. Refund Processing
Once your returned item is received and inspected, or your refund request is approved, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days of approval. Please note that your bank or payment provider may require additional time to post the refund to your account.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you for verified cases.
7. Order Cancellations
You may request to cancel an order before it has been processed or shipped, typically within 12 hours of placing it. Once an order has entered processing or shipment with our service providers, it can no longer be canceled, and standard return terms will apply.
8. Late or Missing Refunds
If you have not received an approved refund within the stated timeframe, first check with your bank or payment provider, as processing times vary. If you have done so and still have not received your refund, contact us at lengzaiglobal@gmail.com.
9. Contact Us
For any questions about returns, refunds, or cancellations, please contact:
Lengzai Global LLC
Email: lengzaiglobal@gmail.com
Website: https://lengzaiglobal.shop